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Director of Culinary Services – Oakcrossing Retirement

London, Ontario

peopleCare was honoured as one of Canada’s 50 most engaged employers three years in a row. We are a growing family-based organization in long-term care. We strive to exceed expectations. Our staff are engaged and enthusiastic about providing excellent care to our residents. We are constantly evolving, and encourage out-of-the box thinking and ideas. We are looking for talented people who embrace change with a positive attitude. Offering great wellness and recognition programs is important to us.

We are looking for your talents and ideas. If you enjoy challenges, strive to increase efficiency, and enjoy working with people – we want you!


As a member of the peopleCare Communities Retirement Leadership team, the Director of Culinary Services manages all aspects of food, beverage and dining services within the facility to meet the needs of residents.  This position ensures the effective and efficient preparation and delivery of meals to the residents within legislative requirements.

The Director of Culinary Services will ensure within all aspects the residents enjoy a pleasurable dining experience. The Director of Culinary Services is responsible to the General Manager for the overall management of Dietary Department. This includes the effective management of all resources and cost centers and development of a strong team that will deliver optimal service and meals to residents and families based on peopleCare standards.

Reports To: General Manager


  • Supervises the preparation and service of all meals and nourishment’s following specified menus and standardized recipes.
  • Assists the General Manager to ensure that the home-wide Quality Management Program is implemented and ongoing, specifically within the Dietary Department.
  • Promotes a positive team spirit within the department and the home.
  • Control of the operational budget for the Dietary department including adherence to food service-related enhancement contracts.
  • To work within a set budget, limit waste and adhere to residence policies and procedures
  • Follows infection control procedures.
  • Creating flexible menus made with high quality fresh ingredients and appetizing presentation. Ensuring meals are served on time, at appropriate temperatures and in portion-controlled quantities.
  • Selects, orients, supervises, delegates tasks, and evaluate the performance of the Dietary staff. Prepares performance reviews. Ensures staff participation in orientation and ongoing training.  Encourages staff development.
  • Ensures compliance with all provincial regulations and established peopleCare requirements, including Liquor Control Board of Ontario.
  • Refers residents or family members as necessary to Consulting Dietitian for counseling on therapeutic diets.
  • Assists in Union matters related to grievance procedures, labour relations management, and contract negotiations, when necessary.
  • Conducts daily inspections of the Department to identify/resolve any potential hazards or problems.
  • Ensures all Dietary employees are informed of hazards in the Department.
  • Responsible for maintaining departmental absenteeism and sick day management. Responsible to hold, record and follow up monthly staff meetings.
  • Ensures Dietary staff compliance with home policies and procedures, including safety and sanitation rules and safe working practices.
  • Monitor the quality of food supplies received and the proper operation of kitchen equipment
  • Ensures maintenance of operational records (i.e.: menus, production charts, food temperatures and refrigerator, freezer and dish machine temperatures) as required.
  • Oversees catering services for all scheduled home functions.
  • Attends Resident Council and Family Council when invited.
  • Participates actively in department, home and community committees as requested.
  • Establishment of ongoing quality management activities in conjunction with that of the entire home to monitor the appropriateness and effectiveness of the food and beverage department.
  • Arranges staffing coverage and scheduling changes following established procedures.
  • Attends all pertinent home in-services, community educational sessions and other necessary training sessions as provided.
  • Work with and responds to RHRA/ Public Health inquiries, orders or issues.
  • Ongoing communication with residents, family members, and staff regarding department activities.
  • Remain current with trends in nutritional care and new food and beverage service products and methods.
  • Is knowledgeable of Resident Bill of Rights and promotes it.
  • Ensures that all reported injuries/illnesses are treated promptly and documented according to policy and ensures transportation for treatment of critical injury is arranged.
  • Ensures that staff is knowledgeable of home fire and disaster plan.
  • Performs other duties as are necessary and appropriate.


  • Successful completion of an accredited program as a Food Service Supervisor/Nutrition Manager.
  • Holds current membership in the Canadian Society of Nutrition Management – CSNM.
  • Current certificate in food handling from the local public health unit.
  • Proven experience in large quantity food preparation, financial planning and food purchasing.
  • Proven supervisory experience in a unionized setting.
  • Must be knowledgeable of nutritional needs of the residents in a retirement home.
  • Must be knowledgeable of the Ontario Food Premises Regulation, Food Safety Code of Practice and Canada’s Food Guide to Healthy Eating, CCHSA/ORCA, and OH&S Act and regulations, and have knowledge of inspection protocol/process.
  • Valid Smart Serve certificate.
  • Must demonstrate a creative flair for menu planning, preparation and presentation.
  • Must have excellent oral and written communication skills.
  • Must have strong leadership skills and proven ability to supervise and secure the co-operation of the employees.
  • Must be able to work and communicate effectively with residents of a retirement home.
  • Must be an effective team player who works well with others.

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.