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Director of Environmental Services – Oakcrossing Retirement

London, Ontario

peopleCare was honoured as one of Canada’s 50 most engaged employers three years in a row. We are a growing family-based organization in long-term care. We strive to exceed expectations. Our staff are engaged and enthusiastic about providing excellent care to our residents. We are constantly evolving, and encourage out-of-the box thinking and ideas. We are looking for talented people who embrace change with a positive attitude. Offering great wellness and recognition programs is important to us.

We are looking for your talents and ideas. If you enjoy challenges, strive to increase efficiency, and enjoy working with people – we want you!


Responsible for the overall operation of the Maintenance, Housekeeping and Laundry departments to achieve high standards of quality service, cleanliness and sanitation in accordance with any legislative requirements and peopleCare policies & procedures and health and safety.

The Director of Environmental Services is responsible to the General Manager for the overall management of Environmental Department. This includes the effective management of all resources and cost centers and development of a strong team that will deliver optimal service to residents and families based on peopleCare standards.

Reports To: General Manager


  • Plans, organizes, directs and supervises the work and scheduling of the staff in the Maintenance, Laundry and Housekeeping departments.
  • Establishes and maintains the standards of quality services in compliance with RHRA Standards (as applicable) and peopleCare Policies and Procedures.
  • Participates in the hiring, training and orientation process of all three departments.
  • Ensures cooperation and team approach with other departments in such tasks as transferring residents, moving and storing supplies and moving furniture and equipment and the provision of laundry and housekeeping services.
  • Ensures availability of Emergency on-call contact information.
  • Fiscally responsible for department.
  • Participates in budget preparation and control process for all three departments.
  • Orders and/or purchases supplies/equipment in accordance with established policies and budgetary constraints.
  • Develops and implements Home specific policies and procedures with Management Services regarding quality assurance, fire safety, environment and laundry and housekeeping services.
  • Follows department goals and objectives.
  • Ensures WHMIS labeling and MSDS sheets are maintained and up to date for all three departments
  • Ensures that all Fire Safety Inspections are completed and oversees scheduling, completion and follow up to all fire drills
  • Maintains a complete and comprehensive maintenance program for the Home.
  • Conducts regular departmental rounds to ensure all safety, emergency, building and support systems are functioning properly.
  • Develops specific procedures, work patterns and routines, for Home, such as: preventative maintenance checklists, delivering supplies, and the removal of garbage, laundry routines, janitorial and housekeeping routines.
  • Participates if requested in committee meetings such as Interdisciplinary, Occupational Health and Safety as required.
  • Establishes and maintains communications with other departments and works cooperatively in carrying out duties to assure the needs of residents are being met.
  • Ensures the privacy and respect for residents is maintained during performance of departmental duties.
  • Maintains work area in a clean, orderly, and safe manner and assures proper care and safety in use of tools, equipment and supplies.
  • Maintains all required records in accordance with policies, procedures and legislative requirements.
  • Regular written performance appraisals completed yearly on environmental staff.
  • Approval of recorded employee hours.
  • Observes and monitors all areas of the Home for ongoing maintenance requirements and organizes preventative maintenance programs and documentation.
  • Ensures proper mechanical maintenance of equipment, and repairs to plumbing and electrical systems such as repairing electrical switches, replacing tap washers, replacing belts, lubricating motors and hinges.
  • Ensures proper and timely completion of typical work such as replacing fuses and light bulbs, repairing call bells, clearing drains, repairing beds, chairs, tables etc., painting and redecorating, replacing tiles and removing garbage.
  • Determines scope of work, receives cost estimates and refers problems requiring specialized work such as electrical or plumbing to outside contractors and monitors work performed.
  • Liaises with outside service contractors and inspectors to assure equipment and environment conforms to applicable codes and regulations.
  • Ensures high standards in completing outside work such as gardening, cutting grass, maintaining patio areas, removing snow and sanding or salting as required.
  • Maintains required records, reports, statistics, preventative maintenance logs, equipment service logs, and repair request books etc., in accordance with policies, procedures and legislative requirements.
  • Maintains effective Waste Management Program.
  • Ensure that the housekeeping and laundry services provided by the Home are efficient and meet RHRA standards and guidelines (as applicable).
  • Conducts inventory counts as per peopleCare policy and reviews inventory supplies on regular basis to ensure appropriate resources are available to each department.
  • Instructs housekeeping and laundry staff in the safe use of equipment, cleaning and washing agents and in proper cleaning techniques/methods.
  • Ensures the departments maintains the Home in a clean and sanitary fashion
  • Performs all other duties as assigned.
  • Displays an attitude that is focused on working safely and ensuring that the work environment is safe and healthy.
  • Uses safe work practices.
  • Reports any actual or potential hazard to the immediate supervisor.
  • Uses or wears personal protective equipment (or clothing) as required.
  • Promptly reports personal injury to supervisor and seeks first aid as needed.
  • Participates in fire safety activities and knows the facility fire and disaster plan.
  • Maintains a clean and orderly work area.
  • Does not use or operate any equipment in a way that would endanger any worker, resident or visitor.
  • Promotes wellness as a concept of living
  • Functions under general guidance.
  • Signing authority as directed.
  • Access to highly confidential information.
  • Recommends and acts upon the mandate of the General Manager.


  • 5 years progressive related experience
  • Diploma from a Community College in a related field or equivalent
  • Communication: listening, oral, presentation and written
  • Strengths: Problem solving, negotiating, assertiveness, objectivity, budgeting, organizing and planning
  • Knowledge of HVAC equipment, computerized building management systems, electrical systems distribution, fire alarm and sprinkler systems including operation of and testing requirements, emergency diesel generator operations,
  • Computer skills including Excel/Word/Outlook
  • Ability to read and interpret building prints and drawings

Interested? We'd love to hear from you.

Know someone who would be a perfect fit? Let them know.